Whether you have a small mom and pop restaurant, an international restaurant chain, a local clothing boutique, or anything in between, you know the importance of having a great Point of Sale System. There are some amazing systems out there, but finding that great system that works for your business can be daunting. There are so many to choose from! How do you know what's best for your business? Here are some important things to look for so you have a good idea of where to start.
- Reporting: There are several different levels of reporting depending on the POS system you choose, but when it comes to this feature, more is better. Basic POS systems include sales reports, but to get a business that runs smoothly, look for additional reporting features such as the ability to identify which items are best sellers and how effective your current prices are. Being able to separate sales by department is another great feature because you can more easily decide where to put your employees.
- Security: Credit card fraud is an ever growing industry. A hack in your system will cost you time, money, and business. Finding a POS system that comes with monitoring of suspicious activity, both through detection and prevention is vital.
- Simplicity: While many things in business revolve around complexity and layering, your POS system should not be one of them. With the sheer number of employees you'll be training to use this system, the easier it is to set up and to use, the better. If it's difficult to learn or to teach, you will end up with frustrated employees and wasted time. It should be able to process sales and generate reports easily and quickly.
- Versatile: One of the biggest mistakes you can make in choosing a POS system is choosing one that doesn't accept all forms of payment. Limiting your payment acceptance will drive potential customers away. Be sure to include credit and debit cards, chip cards, and even online or phone orders to reach every possible customer.
- Trial Run: With the large number of POS systems out there, finding one that will offer a trial run or a zero commitment plan will allow you to try out the system before you commit to it. That way if you get it and hate it because it's too hard to learn or too complex, you're not stuck with it.
- Customer Service: It doesn't matter what you spend on your system, there will most likely be a time when you will need customer service, whether it's because your system is having issues or you need help figuring out a specific feature. Having access to customer care 24/7 will save you the headache of trying to figure out everything on your own.
Having a quality POS system will save you time, money, and energy, but finding one with all the right features doesn't have to be difficult when you have this base to go off of. Check with a company like Harbor Touch Bay Area for more information.